Hey there! I’m so glad you found your way here. Before we dive into your inbox or straighten out your backend chaos, here are a few things to know about how I operate. This page gives you a preview of what to expect when working with me. The nitty-gritty (legal-style) Service Agreement comes after your booking—but this will give you a taste of the OrganizedAF experience.

how i work

All services are scoped based on clearly defined deliverables or a spoon-based system (my way of tracking capacity). I don’t bill hourly—I bill by impact, outcome, and what actually gets done. If the scope of your work changes (more volume, more complexity, new projects), we’ll talk about it and adjust accordingly.

availability

I check emails once per business day (Monday–Friday) by 9:00 a.m. Mountain Time. My standard response time is within 24–48 hours unless otherwise discussed. I do not provide on-call services.

My work schedule fluctuates, but I’m typically available Monday–Friday. I also take intentional time off to support our work/life balance. You can view any upcoming closures here: organizedaf.ca/closed

payments

I accept credit card payments via Square. Payment is due in full at the time of booking. Services are non-refundable and expire 30 days after purchase unless otherwise stated. Unused time/packages/tasks do not roll over.

Late fees apply after 3 days, and work is paused until payment is received. Ongoing clients will receive an invoice each month with payment due upon receipt.

rush & after-hours requests

Here’s the deal: My week is usually mapped out 1–2 weeks in advance, and every task gets a home on my calendar. Tossing in a last-minute request is like trying to squeeze one more suitcase into the overhead bin; it might work, but someone’s probably going to lose a shoe.

Same-day or after-hours requests will be considered rush and billed at $85/hour, with a minimum charge of 1 hour—even if it’s a five-minute fix.

Big projects with urgent turnaround timelines will be reviewed and, if accepted, quoted with a separate expedited fee based on complexity and deadline. Basically, fast = premium.

scope, volume & package changes

When your business grows and your service needs increase, we’ll re-evaluate your current package. OrganizedAF reserves the right to adjust packages, pricing, or delivery methods with proper notice.

agreement commitment

All new client agreements begin with a 3-month commitment. Why? Because I believe in starting with a solid foundation. Three months gives us enough time to build rapport, understand your operations and navigate the ups and downs. It’s the real-life rhythm check that helps us see how we work together.

I don’t offer commitments shorter than three months because meaningful systems support requires consistency, momentum, and enough time to do more than clean up yesterday’s mess.

After the initial 3-month commitment, you’ll have the option to renew for either 6 or 12 months, depending on your goals and how much support you need. Easy, breezy, aligned.

working together

By booking services with OrganizedAF, you agree to play nice: respect boundaries, communicate clearly, and be open to collaboration. I promise to do the same.

If at any point things start to feel out of scope or off-track, I’ll let you know—no ghosting, no surprises.